SAS Enterprise Case Management should unlock all objects when you log off. However, a case might incorrectly remain locked when you link another object to a case and then save the case before editing the linked object. For example, the problem might occur when you perform the following steps:

1. Open a case.
2. Link an incident to a case.
3. Click on the incident to open it.
4. Click Yes to save the changes to the case.
5. Log off.

In this example, the incident is unlocked, but the case might remain locked.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Enterprise Case Management 6.2_M1 is available at: