SUPPORT / SAMPLES & SAS NOTES
Problem Note 56845: A case might remain locked after you log off from SAS® Enterprise Case Management
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SAS Enterprise Case Management should unlock all objects when you log off. However, a case might incorrectly remain locked when you link another object to a case and then save the case before editing the linked object. For example, the problem might occur when you perform the following steps:
- Open a case.
- Link an incident to a case.
- Click on the incident to open it.
- Click Yes to save the changes to the case.
- Log off.
In this example, the incident is unlocked, but the case might remain locked.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 |
| Microsoft Windows 8 Enterprise 32-bit | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Enterprise x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Pro 32-bit | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows 8 Pro x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Pro | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2008 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2008 R2 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 Datacenter | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 R2 Std | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Microsoft Windows Server 2012 Std | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Enterprise x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Home Premium x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Professional 32 bit | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Professional x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Windows 7 Ultimate x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| 64-bit Enabled AIX | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| 64-bit Enabled Solaris | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| HP-UX IPF | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Linux for x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Solaris for x64 | 6.2 | 6.3 | 9.4 TS1M1 | 9.4 TS1M2 | ||